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We encourage you to notify us first by emailing [email protected]. We will then make every effort to resolve complaints satisfactorily.
If this does not lead to a solution, it is possible to open a dispute through Stichting WebwinkelKeur. As of February 15, 2016 for EU consumers it is also possible to notify complaints through the ODR platform by the European Commission . This ODR platform can be found at http://ec.europa.eu/odr . When you complaints are not disputed elsewhere you are free to file your complaint using the EU platform.
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